Listed below are ways a student team may work on conflict resolution:

• Establish a protocol for team communication. See Nancy Kline’s book9 for suggestions.
• Discuss each team member’s communication strengths and weaknesses and how each of these can impact the team.
• Practice good communication skills as a team activity. Practice activities include using active listening and giving and receiving constructive criticism.

Resources
Accreditation Board for Engineering and Technology

References for Further Information

1. Gagne, R .M., L.J. Bridges, and W. W. Wagne. 1998. Principles of Instructional Design. Orlando, FL: Holt, Rinehart and Winston, Inc.
2. Hanson, G., and B. Price. 1992. Academic Program Review. In: M. A. Wjitley, J. D. Porter, and R. H. Fenske (eds.). The Primer for Institutional Research. Tallahassee: Association for Institutional Research.
3. Satterly, D. 1989. Assessment in schools. Oxford, UK: Basil Blackwell Ltd.