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Team Roles
A team needs to have certain functions performed in
order to work effectively. Therefore, teams can improve their
effectiveness if they identify these functions and decide
on how they will be performed. The most common way to accomplish
this task is to assemble a set of functions into a role and
then decide how team members will be assigned to roles. Knowing
everyone's role and being familiar with the responsibility
of those roles create efficiency and flexibility.
One of the most commonly identified team roles is team leader.
However, students have various mental models of leadership
(for example, that a team leader supervises the other team
members). Since such supervisory models conflict with the
required functions of a team leader, instructors may want
to label the role as team coordinator or team convener. These
labels better describe the functions to be performed by the
team leader who coordinates and prepares for meetings, ensures
all necessary resources are available for the meetings, and
guides the team through decision-making and problem-solving
processes. Other useful roles are listed on the right (Possible
Team Roles).
Team Exercise (Setting Roles):
Once an instructor has clarified the nature and purpose of
roles, asking each team to identify various team roles and
describing the functions that might be performed by each role
may be a useful exercise. After individual teams have tackled
this task, an instructor might solicit input from various
teams and lead the class toward a consensus list of roles
and their definitions. In this way, the instructor can increase
ownership and understanding of team roles.
Clarifying roles is always important. To clarify roles the
instructor might review roles frequently, relate team members’
expectations with overall team performance, clarify responsibilities
when action planning, learn what others do on the team, and
figure out ways to help each other.3 An important recommendation
is to have students rotate their roles and have the instructor
informed on when these roles are rotated. This way, students
learn more about the different responsibilities in a team,
in addition to just being a team member.
Required roles depend on the length of existence of the team.
For short-term teams, the following roles may be necessary:
coordinator, timekeeper, encourager, gatekeeper, and recorder.
For teams of four the roles of encourager and gatekeeper can
be combined. For long-term teams, the following roles may
be necessary: coordinator, facilitator, recorder, and timekeeper.
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Possible
Team Roles
Coordinator
Coordinator coordinates and
prepares for meetings, ensures all necessary resources are
available for the meetings, and guides the team through decision-making
and problem-solving processes.
Recorder is responsible for
doing the writing during team exercises and providing copies
of said material.
Timekeeper is responsible
for keeping track of time, as well as keeping the team moving
so that they finish the task on target.
Encourager encourages all
the other team members to actively participate and controls
the verbose, dominant members.
Gatekeeper solicits input
from members who are not actively contributing. Also, he/she
reminds the team when they are getting off task.
Facilitator focuses on the
quality of the processes that the team is using and team maintenance.
A facilitator focuses on how the team is accomplishing its
tasks, while other members may be focusing on performance.
Devil’s advocate takes
a position opposite to that held by the team to ensure that
all sides of an issue are considered. This responsibility
should be undertaken by all team members. This role may be
unnecessary, since many people fill this role naturally. Assigning
this role may overemphasize its function.
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