Active listening is a communication procedure wherein the listener uses nonverbal behavior, such as eye contact and gestures, as well as verbal behavior, including tone of voice, open-ended questions, restatements, and summaries, to demonstrate to the speaker that he or she is being heard.
- Summarize To restate in a concise form. Summarizing is an aspect of active listening utilized by all parties in dialogue to increase a common understanding.
- Clarify To make clearer or enhance understanding. Clarifying involves asking questions, restating, and summarizing what the speaker said.