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References for Further Information
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Katzenbach, J.R., and Smith, D.K. (1992). Wisdom of teams, Harvard Business School Press.
- Johnson, D.W., Johnson, R.T., and Holubec, E.J. (1986). Circles of learning: cooperation in the classroom (rev. ed.), Edina, MN: Interaction Book Co.
- “Workplace Basics: The Skills Employers Want,” Am. Soc. Training and Devel. and U.S. Dept. Labor, Employment and Training Admin., 1988.
- Algert, N.E. (1996) “Conflict in the workplace” in Proceedings: Women in Engineering Advocates Network, Denver, CO., 123–127.
- Thomas-Kilmann Conflict Mode Instrument, Consulting Psychologists Press, Palo Alto, CA: (800)624-1765 or available on the World Wide Web at http://www.cpp-db.com.
- Smith, K.A. (2000). Project management and teamwork. New York: McGraw-Hill BEST series.
- Blake, R.R., and Mouton, J.S. (1964). The managerial grid. Houston: Gulf Publishing Co.
- Algert, N.E., and Watson, K. (2002). Conflict management: introductions for individuals and organizations. Bryan, TX: (979)775-5335 or e-mail .
- Raudsepp, E. (2002) “Hone Listening Skills To Boost Your Career,” available on the World Wide Web at http://www.careerjournal.com/myc/climbingladder/20021224-raudsepp.html, accessed on 28 January 2003.
- Lambert, J., and Myers, S. (1999) 50 Activities for conflict resolution. Amherst, MA: HR Development Press.
- Johnson, D.W., and Johnson, F.P. (2000) Joining together: group theory and group skills (7th ed.), Boston, Allyn and Bacon.
Additional Resources
Algert, N.E. (2002). The center for change and conflict resolution, Bryan, TX: (979)775-5335 or e-mail .
Moore, C., “How Mediation Works” in The Mediation Process: Practical Strategies for Resolving Conflict.
Putnam (1994). “Beyond third-party role: disputes and managerial intervention,” Employee Responsibilities and Rights J. (7:1).
Xicom, Inc. (1996). Conflict Workshop Facilitator’s Guide.
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